At Hackney Wick Flowers, we are proud to be your trusted local florist, supplying fresh flowers to households and businesses throughout Hackney Wick and the surrounding areas. Our commitment to excellence means that every bouquet is prepared with care and delivered at peak freshness. If for any reason you are unsatisfied with your order, we are here to help resolve your concerns promptly and professionally.
We stand behind the quality and freshness of our flowers. Each arrangement is hand-crafted using only the freshest blooms available. We guarantee that your flowers will arrive looking vibrant and beautiful, ready to be enjoyed for up to five days from the date of delivery under normal conditions. In the unlikely event that your flowers do not meet our freshness standard, we offer options to make things right.
Your satisfaction is our top priority. Should your flowers arrive damaged or in poor condition, please notify us within 24 hours of delivery. Retain the original packaging and photograph the damaged goods if you can, as this helps us assess the issue quickly. We will arrange for an immediate investigation and offer you a suitable resolution, such as a replacement bouquet or a full refund.
Our fresh flower guarantee covers a five-day freshness window from the time of delivery. If your flowers begin to wilt or look unwell within this period despite following care instructions, let us know right away. For non-perishable items such as gifts or vases, unopened returns are accepted within 14 days of delivery, provided the items are in their original condition.
Your satisfaction is the heart of our service. Depending on the circumstances, we can issue a full or partial refund, or provide a replacement order at no extra charge. We ask for your preferred resolution after we have reviewed and verified your claim. Refunds are typically processed back to your original payment method within 3-5 business days.
Every member of our team is dedicated to ensuring a positive experience. If you wish to raise a complaint regarding your order or our service, please outline your concern clearly, along with your order details and any relevant supporting information. We aim to acknowledge all complaints within one working day, and to resolve them as quickly as possible—usually within three working days depending on complexity.
Hackney Wick Flowers has earned a reputation for reliability, personal attention, and a steadfast commitment to quality in our community. Whether you are shopping for your home, celebrating with friends, or brightening your business, you can trust that we will stand behind every arrangement we create and every order we deliver.
Your feedback helps us improve and maintain the high standards our Hackney Wick neighbours expect. Thank you for choosing your local florist with confidence.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
