Welcome to Hackney Wick Flowers. These Terms & Conditions apply to your use of our online flower delivery service for customers in Hackney Wick and the surrounding areas. Please read these terms carefully before placing your order. By using our website and services, you agree to comply with and be bound by these Terms & Conditions.
Hackney Wick Flowers offers an e-commerce platform for ordering fresh flowers and related products for delivery across Hackney Wick and nearby locations. These Terms & Conditions apply to all customers ordering from within these areas via our website.
Once you select your chosen flower arrangements or products, add them to your shopping basket, and proceed to checkout, you will be prompted to provide delivery details, preferred delivery date (where applicable), and any messages or special instructions. Please review your order carefully before confirming, as we are not liable for errors arising from incorrect information provided by you during the order process.
Upon placing your order, you will receive an automatic email acknowledging receipt of your order. Please note that this does not constitute acceptance of your order. Your order becomes binding once payment has been successfully processed and we have issued a confirmation of dispatch or delivery date. Hackney Wick Flowers reserves the right to decline any order for any reason, at our sole discretion. If your order is declined after payment, a full refund will be processed using your original method of payment.
We strive to ensure all products displayed on our website are available for delivery. However, flowers are seasonal and occasionally certain stems may be unavailable. Where possible, we will substitute with flowers of equal or higher value and maintain the style, quality, and overall appearance of your chosen arrangement. We will endeavour to contact you regarding any significant changes, but this is not always possible where orders are time-sensitive. By ordering from Hackney Wick Flowers, you agree to reasonable substitutions where necessary.
All prices displayed on our website are inclusive of VAT but exclusive of any delivery charges, which are calculated and displayed at checkout before final purchase. Hackney Wick Flowers reserves the right to change prices without prior notice; however, the price displayed at checkout at the time of your order will apply to that purchase.
Payment must be made in full at the time of ordering via the secure payment methods available on our website. We accept major credit and debit cards, as well as any other payment methods clearly stated at checkout. All transactions are processed in GBP (£). Your order will not be processed or delivered until payment is successfully received and cleared. We take reasonable care to ensure our website is secure, but, subject to our duty of care, we are not responsible for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.
Hackney Wick Flowers offers delivery services throughout Hackney Wick and the surrounding areas. Delivery charges and estimated timelines are displayed at checkout. While we make every effort to deliver your order on your requested date, delivery times are not guaranteed and may be affected by factors beyond our control, such as traffic, weather, or supply disruptions. It is your responsibility to ensure someone is available to receive the delivery at the agreed address or that a suitable safe place is provided as per your instructions. Should a delivery fail due to incorrect information provided by you or an unavailable recipient, we reserve the right to charge an additional fee for re-delivery or not issue a refund for perishable goods.
You may cancel or amend your order up to 24 hours before the scheduled delivery date by contacting us via the details provided on our website. Due to the perishable nature of flowers and the bespoke preparations required, orders cancelled within 24 hours of the delivery date may not be eligible for a refund. Once your order has been prepared or dispatched, it cannot be cancelled. Please check your order confirmation and notify us promptly if any changes are needed. We reserve the right to cancel an order at any stage due to events outside our control, unavailability of products, or if payment is not received. Should we need to cancel your order, you will receive a full refund.
Your satisfaction is important to us. If you believe your flowers are faulty, damaged, or incorrect, please notify us within 24 hours of receipt. We may request photographs as evidence. Each case is assessed individually to determine eligibility for a replacement or refund. Please note, refunds or replacements are not available where incorrect or incomplete delivery details were provided, or where flowers have not been cared for in line with our care instructions. Refunds, when agreed, will be processed using the original payment method.
Hackney Wick Flowers shall not be liable for any delay or failure to deliver orders due to events outside our reasonable control, including but not limited to: acts of God, adverse weather, pandemics, strikes, supply disruptions, or other unforeseen events. Our liability for losses arising from any order is limited to the cost of the product(s) ordered. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
We are committed to protecting your privacy. Personal details collected during the ordering process are handled in accordance with our Privacy Policy and used solely for the purpose of processing and delivering your order. We do not share your information with third parties for marketing purposes without your explicit consent. Please refer to our Privacy Policy for further information.
The content, images, and products on the Hackney Wick Flowers website are for your personal, non-commercial use. You must not reproduce, distribute, modify, or use any material or trademarks without our explicit consent. Misuse of our website or its contents is strictly prohibited and may result in legal action.
Occasionally, Hackney Wick Flowers may run promotions, discounts, or special offers. These will be subject to additional terms, including any time limitations, eligible products, or order value thresholds. Discount codes must be entered at the time of ordering and cannot be applied retrospectively. We reserve the right to withdraw or change offers at any time without prior notice.
All content, design, graphics, logos, trademarks, and images on the Hackney Wick Flowers website are the intellectual property of Hackney Wick Flowers or our partners. Unauthorised use, reproduction, or distribution is strictly prohibited unless explicit written permission has been granted by us.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms & Conditions is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
Hackney Wick Flowers reserves the right to amend or update these Terms & Conditions at any time. Any changes will be posted on our website and will apply to orders placed after the date of posting. It is your responsibility to review the Terms & Conditions regularly to ensure you are aware of any updates.
If you have any questions regarding these Terms & Conditions, your order, or any aspect of our service, please refer to the contact details provided on our website. Our customer support team is committed to assisting you and resolving any issues promptly.
These Terms & Conditions apply to all customers placing orders for flower delivery with Hackney Wick Flowers across Hackney Wick and the surrounding areas. By placing an order, you acknowledge and agree to be bound by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Wick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Wick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
